Privacy Policy

 

Your Privacy

Your privacy is of great importance to us. As a user of www.NaturesHydro.com , you are valued by us and we will take appropriate measures to protect the information provided by and collected from you on the Site in connection with the functions, facilities, products and services offered on our Site. As our business changes and grows, so will this policy. Please check back periodically for additions and changes.

Information We Collect and How We Use It

We only request and use information absolutely essential to respond to your requests for information on our products or services and to inform you of services we think may be of interest to you. Our site uses your IP address (an IP address identifies the type of browser you are using i.e. Netscape; Internet Explorer by assigning a unique number) for general system administration to serve you better by diagnosing problems with our server.

Cookies

At times, we may use a feature of your browser to send your computer a "cookie". Cookies are used by thousands of web sites in order to enhance your web experience. A cookie is a small data file that assigns a unique anonymous number to your browser from a web server and is stored on your computer's hard drive. Cookies can not damage or read information stored on your hard drive. Cookies make your web experience more enjoyable by storing passwords and preferences. You can adjust your browser settings to refuse all cookies or to inform you when a cookie is being placed on your hard drive. However, your election not to accept cookies may diminish your experience with the Site because of additional time needed to repeatedly enter information.

Disclosure of Personal Information

We will not disclose, sell, trade, or rent Personal Information in any way, except to the extent necessary to provide you with a requested NaturesHydro Service. We will only release your information if/when compelled by law to disclose your Personal Information, such as in connection with a lawsuit or other legal proceeding. In the event disclosure is required, we will use reasonable commercial efforts to try to secure confidential treatment of the disclosed Personal Information, including prohibiting use of the information for any commercial purpose. In addition, we reserve the right to disclose certain information when, in its sole discretion, it determines that such disclosure is necessary to protect NaturesHydro, Inc or its employees, their rights or property, or to protect the physical safety or health of employees of NaturesHydro, Inc or a member of the general public.

Any submissions that you make to any public areas of the Site such as bulletin boards ("Blog") will be public and will not be considered Personal Information. We do not control, and are not responsible for, the actions of other users of the Site or of Clients with respect to any information you post in Public Areas. In addition, information that you submit to Public Areas may be collected and used by others to send you unsolicited messages and for other purposes.

User Access to Personal Information

If you desire access to your own Personal Information, to correct existing Personal Information, or to remove your Personal Information, please contact us using the contact information provided below. If you request removal of Personal Information, you acknowledge that residual Personal Information may continue to reside in NaturesHydro records and archives, but NaturesHydro will not use that information for a commercial purpose. NaturesHydro reserves the right to maintain your Personal Information if NaturesHydro has suspended, limited, or terminated your access to the Site for violating the NaturesHydro Terms of Use.

Protection of Information

NaturesHydro will maintain the confidentiality of the information it collects. We maintain internal practices that help protect the security and confidentiality of this information by limiting employee access to and use of this information. If you have any questions regarding this policy, please contact the Legal Department at 1-800-420-7552.

Sales Tax

The Company withholds applicable sales tax for orders to be delivered to addresses within California. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other location.

Refund Policy

Items must be returned in the condition in which they arrived and in their original packaging.

You have 30 days from the day the product arrives to let us know if you want a full refund or not. We offer 100% money back minus the cost of shipping both ways.

Before returning, you must first obtain a return authorization within 10 days of delivery. You can request one by contacting us at 1-800-420-7552.

Products shipped new may be covered by the manufacturer's warranty.

The Company expressly disclaims all liability for personal injury or property damage resulting from the use of our units. (Although we have not heard of either of these problems occurring in the past).

By accepting a unit from the Company, the customer warrants to exercise all reasonable care to abide by the following common sense guidelines in the use of the product:

 

1. Ensure that there is a space of at six inches 6 between the top of the plants and the light, to avoid risk of fire.
2. Keep all exhaust and intake fans running at all times 24 hours a day, 7 days a week in order to prevent heat build-up.
3. Do not stick fingers in or near the fans.
4. Ensure that leaves are kept clear of fans.
5. Do not overload electrical outlets by plug-in of too many devices.
6. Do not allow the unit to run out of water
7. Do not operate the unit in extreme hot or cold environments i.e.the unit should be operated at ambient temperatures between 30°F and 110°F
8. Do not operate the unit in or around water spray, rain or ground water

 

All of the company’s products are sold for the exclusive purpose of growing culinary herbs, fruits and vegetables only. These items are meant to be used in accordance with all applicable laws of your country or region. It is expressly forbidden to use any product obtained from this web site in an illegal manner, or a manner other than what the product was intended for. It is illegal to use products purchased from this site to grow illegal plants such as cannabis and the use therefor is strictly forbidden. The company does not endorse the growing of illegal plants and expressly reserves its right not to sell its products to customers who make known that their intent is to use the product for illegal purposes. The company highly discourages customers from making verbal or written inquiry pertaining to the growing of illegal crops and shall not respond to any such inquiries. The customer warrants to use all the company’s products for their intended purpose and expressly indemnifies the company from any and all liability arising from the misuse, or illegal use, of the company’s products

 

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